At Joy Decor And Clothes, customer satisfaction is our priority. If you’re not fully satisfied with your purchase, we’re here to help.
1. Eligibility for Refunds
- Items must be returned within 7 days of delivery.
- Products should be in unused condition, with all tags and original packaging intact.
- Refunds are not applicable on final sale items, customized orders, or gift cards.
2. Process to Initiate a Refund
- Email us at info@joydecorandclothes.com with your order details and reason for the return.
- Once the returned product is inspected and approved, we will initiate the refund to your original payment method within 7-10 business days
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3. Shipping Charges
- Original shipping costs are non-refundable unless the product received was incorrect or defective.
- Customers are responsible for return shipping costs, except for defective or incorrect items.
4. Damaged or Incorrect Products
- If you receive a damaged or incorrect item, please contact us within 48 hours of delivery for a free replacement or refund.